RIAS, the specialist provider of insurance for the over 50’s, is installing a new NICE IEX Workforce Management solution at contact centres located in Bournemouth. Sinclair Voicenet, the leading NICE Platinum Partner, was awarded the contract to supply and install the solution after a competitive tender process. The new Workforce Management solution will integrate with their existing Avaya ACD and call recording systems and will enable RIAS to forecast demand more effectively, improve real-time adherence rates and meet service levels across six contact centres. Read more
VDT Direct, the leading developer of rapid deployment video security solutions, is unveiling WebEye CMS, the world’s first fully cloud-based alarm monitoring software for the RSI Videofied system. Developed in partnership with the University of Leicester, this interactive security solution will enable alarm notifications to be received and handled from any internet-enabled computer, tablet or smartphone including iPhone, Android, Blackberry and Windows Phone. WebEye will enhance the provision of security services in a wide range of sectors including property management, utilities, local government and facilities management. Read more
X2 Computing, one of the world’s leading suppliers of mobile gaming devices using the latest tablet computers, has acquired the hardware business of XRiver Technologies, a Virginia-based provider of mobile hardware and software solutions. This acquisition will enable X2 Computing to focus on the provision of custom solutions to meet the specific requirements of gaming operators throughout North America. Read more
Visionpoint Technologies, one of the UK’s leading providers of audio visual (AV) installation and maintenance services, has signed up Cura Technology to provide a comprehensive range of outsourced technical support solutions. Under the terms of this agreement, Cura will provide onsite engineering support for video-conferencing, interactive point of sale devices, digital signage and AV control equipment installed at retail locations across the UK. Read more
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has launched SmartVoice Protect, a new PCI compliance solution. This cost effective solution will help organisations to comply with PCI DSS regulations by ensuring that Sensitive Authentication Data relating to credit and debit cards is not overheard, recorded or stored during telephone-based Cardholder Not Present (CNP) transactions. Read more