Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the UK’s longest established specialist provider of  multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions.  This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises.  Read more

Jesus College, one of the leading colleges in the University of Cambridge, has installed a new fire alarm monitoring system to enhance the level of protection in “external staircases”, the houses located in surrounding streets, each of which provides accommodation for 6 to 8 undergraduates. Read more

Marwell Zoo has installed a new interactive digital signage system that provides visitors with a navigational and informative tool that replaces traditional paper maps.  Designed and supplied by Eclipse Digital Media, one of the UK’s leading specialist providers of end-to-end digital signage solutions, the system will enable the zoo to engage and communicate more effectively with park visitors all year round.  Read more

Purpose Software, the UK’s leading supplier of service management software to document and print management solution providers, has opened a new regional office in Nottingham.  It will provide an operational base for the company’s growing sales and support teams from where higher levels of service will be provided to new and existing customers throughout the Midlands and the North of England.  Read more

Halcyon Software, a global leader in systems management software, today announced a series of major enhancements to Advanced Job Scheduler for the IBM i platform.  The latest version increases the resilience of IT infrastructures and provides enhanced protection against business disruption as well as enabling organisations to schedule and track complex job streams using web-enabled devices including tablets, laptops, desktops and smartphones. Read more

Halcyon Software, a global leader in systems management software, today announced the immediate availability of the latest version of Systems Operations Suite, the industry-leading monitoring and automated operations solution for IBM i.  This new release will enable managed service providers, corporate data centres and IBM i customers to achieve higher levels of system availability for IBM Power Systems infrastructures.  Read more