Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet.  This hosted solution has been deployed at Marsden’s headquarters in Nelson, Lancashire where it is being used to capture the opinions of customers relating to products and services immediately after calling the company’s contact centre. Read more

A team of cyclists from Videalert and Imtech Traffic & Infra have so far raised more than £11,000 for Hampshire Isle of Wight Air Ambulance (HIOWAA). The team, named the Helicopter Heroes, were sponsored to ride from London to Paris in four days, a 230 mile journey that was completed at the end of May.  Read more

Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the public and private sector, is partnering with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and PCI security solutions.  This new partnership will enable SBL to enhance its portfolio of information security solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Read more

Videalert, the UK’s leading supplier of CCTV traffic enforcement and management systems, has announced that its new fully hosted civil enforcement solution has gained DfT Manufacturer Certification.  This is the UK’s first civil enforcement solution that does not require any hardware or software to be installed on a customer premises making it significantly easier for councils to rapidly deploy the latest unattended digital CCTV enforcement systems.  Videalert’s hosted platform eliminates the need for councils to procure and deploy any equipment within their IT infrastructures or install software on local PCs for evidence pack review.  Read more