Ageas Retail Intermediary has unveiled one of the UK’s most successful deployments of the Real-Time Process Optimisation solution from NICE Systems. Supplied and supported by Sinclair Voicenet, the UK’s longest established specialist provider of contact centre solutions, the system is helping to significantly speed up telephone-based transactions to increase agent productivity and is already putting Ageas Retail Intermediary on course to achieve significant savings over the next five years. Read more
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Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has been named NICE Enterprise Business Partner of the Year.
This prestigious award was presented by Benny Einhorn, President NICE Systems EMEA and Omer Fuchs, Director of Business Partner Programmes at NICE Systems’ recent Partner Conference which took place in London on June 16th. The event was attended by key business partners from across the EMEA region. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Contact Centre market.
According to NICE Systems: “As a serial winner of many of our top awards, Sinclair Voicenet has consistently demonstrated the highest level of expertise in deploying and supporting our most advanced business applications including workforce management, interaction analytics, performance management and real-time optimisation solutions. This has enabled the company to meet the evolving needs of customers in the contact centre and public safety environments whilst achieving significant and sustained business growth.”
Sinclair Voicenet added: “We are delighted to have received this important award from NICE Systems which recognises the significant programme of ongoing investments we have made in recruitment, training and infrastructure to meet the demanding requirement of customers in the core markets in which we operate. It consolidates our position as the leading provider of contact centre solutions in the EMEA region.”