Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural networks to achieve an average accuracy of 85% on recordings. The Liquid Analytics transcription engine has been independently benchmarked and consistently outperforms other leading systems to deliver unrivalled operational insight to increase contact centre productivity and performance. Read more
Topsec Cloud Solutions, a leading provider of cloud-based managed email security solutions, has appointed VCW Security as sole UK distribution partner. Specialising in the distribution and marketing of IT security solutions and services to end-user companies via the reseller channel, VCW is now looking to expand the market for Topsec’s range of cloud based solutions including anti-spam, anti-virus, email continuity, email content filtering, image analysis, email archiving, secure file sharing, phishing awareness training-as-a-service and domain management. Read more