Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a leading global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications. Read more

OpenView Security Solutions, the UK’S largest privately owned independent security company and a national supplier of electrical and mechanical services, has achieved full FIRAS certification for both Fire Rated Timber Door Sets and Penetrations. The company’s in-house manufacturing facility produces a comprehensive range of residential and communal door sets which are used extensively in tower blocks and other shared housing environments. OpenView has also achieved certification for Fire Stopping which further enhances the company’s portfolio of fire protection services. Read more

The London Borough of Wandsworth, which serves more than half a million people, has awarded Videalert, one the UK’s leading suppliers of intelligent traffic enforcement and management solutions, a contract to install unattended CCTV cameras at a number of “problem” locations across the borough. The contract was awarded following competitive trials of all the major suppliers undertaken by Wandsworth’s Parking team, now part of the Richmond and Wandsworth shared parking service. After completing these trials it was determined that the Videalert system would provide best value to the Council in terms of performance and cost over the lifetime of the contract. Read more