Entries by Paul

Videalert Expands Operations With New Mobile Enforcement Vehicle Facility

Videalert, one of the UK’s leading suppliers of intelligent traffic enforcement and management solutions, is expanding with the opening of a new Mobile Enforcement Vehicle (MEV) engineering facility in Trowbridge, Wiltshire. This new regional hub will house a fully equipped workshop for fitting out and refurbishing MEVs to meet the increasing demand from the company’s […]

Liquid Voice Adds Real-Time Analytics For Contact Centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a leading global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range […]

OpenView Achieves FIRAS Certification For Fire Rated Timber Door Sets

OpenView Security Solutions, the UK’S largest privately owned independent security company and a national supplier of electrical and mechanical services, has achieved full FIRAS certification for both Fire Rated Timber Door Sets and Penetrations. The company’s in-house manufacturing facility produces a comprehensive range of residential and communal door sets which are used extensively in tower […]

Liquid Voice Announces New Advanced Analytics Tool For Contact Centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural networks to achieve an average accuracy of 85% on recordings. […]

VCW Appointed Distribution Partner For Topsec Cloud Solutions

Topsec Cloud Solutions, a leading provider of cloud-based managed email security solutions, has appointed VCW Security as sole UK distribution partner. Specialising in the distribution and marketing of IT security solutions and services to end-user companies via the reseller channel, VCW is now looking to expand the market for Topsec’s range of cloud based solutions […]

Liquid Voice Makes PCI Compliance Easier For Contact Centres With Payment IVR Solution

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer […]