Halcyon Software, a global leader in systems management software, has announced the immediate availability of Advanced Reporting Suite V9, a newly updated reporting solution which now supports AIX® and Linux® in addition to IBM i® and Windows® platforms. Designed to meet the needs of larger corporate data centres and managed services providers, this cost effective cross-platform solution now features an online portal that gives customers role-based access to reports, according to their individual authorisation levels, enabling them to review the level of service they are receiving.
Halcyon’s Advanced Reporting Suite V9 eliminates the time-consuming, manual processes that are traditionally required to generate performance reports that prove adherence to SLAs and flag any issues so that they can be quickly resolved. By simply ticking a box, unique SLA tags can be used to produce customised reports. These enable service providers to quickly and easily demonstrate the value of their services and show how they are meeting service level agreement (SLA) obligations.
According to Halcyon Software: “Advanced Reporting Suite V9 is a powerful tool that maps front-end service obligations through to back-end processing and has been updated to bring it into line with Halcyon’s new generation of web-enabled products. It is the latest product to be announced as part of a major programme of investment in the re-engineering of our monitoring and automation tools to make them easy to access and use without requiring specialist skills.”
Advanced Reporting Suite V9 dynamically reports on percentage performance against service level agreements, capacity planning trends and analysis, processor loading, CPU, memory and disk, SAN utilization, performance response times, resource utilization and other factors that could affect service levels. Reports can be reviewed before publishing and comments can be added as required. They can either be published to a web portal giving IBM i users quick and easy access, or output in a range of formats including PDF, HTML, CSV, XLS and RTF.
This latest release can be used by managed services providers to enable clients to run and view their own customised reports across the web portal. Customised reports can also include corporate logos, which is particularly beneficial for companies with different brands to manage under their portfolio. Using the online portal, customers have role-based access to reports according to their individual authorisation levels and can review the level of service they receive from their managed services provider.
“Advanced Reporting Suite has delivered significant time savings and efficiencies by automating the production and presentation of monthly service reports to customers,” added Butch Nelms, Operations Manager at Mizuno Corporation. “It provides us with greater transparency and enables us to demonstrate that we are meeting agreed service levels.”
In the corporate data centre environment, Advanced Reporting Suite V9 enables the production of management information reports to demonstrate operational efficiency and how strategic business requirements are being met. It also helps to justify the usage of manpower resources, where savings can be made or where additional investment may be required.
The new Advanced Reporting Suite is available as a subscription offering in combination with any purchase of Halcyon’s monitoring software for IBM i, Windows, AIX and Linux platforms. Existing Halcyon customers can upgrade to this reporting technology by subscribing to the plug-in module. For more information visit: www.halcyonsoftware.com