Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and PCI security solutions is partnering with VEI (Voice Engineers Ireland), a leading Dublin-based provider of unified communications, IP telephony and wireless technology. Together, the two organisations will focus on the installation and support of call recording and advanced applications to organisations operating contact centres in key market sectors including financial, local government, public safety and security across the Republic of Ireland.
According to Sinclair Voicenet: “VEI is a rapidly growing, dynamic company with a track record of success in Ireland’s enterprise voice recording sector and has made a substantial investments in training its specialist technical team with the skills required to install and support the latest platforms from NICE Systems. The company has already achieved significant success with customers in the financial sector and we anticipate making some major contract announcements over the coming months.”
VEI will now be Sinclair Voicenet’s preferred delivery partner in the Republic of Ireland and will be actively seeking new opportunities for the complete range of call recording and contact centre applications from NICE Systems. The company will also sell and support Sinclair Voicenet’s SmartVoice range of PCI compliance and customer feedback solutions for smaller contact centre operations.
“We are pleased to be partnering with Sinclair Voicenet as it will enable our customers to derive maximum benefits from deploying the latest, world-class call recording and PCI compliance solutions,” added to Lloyd O’Rourke, Commercial Director of VEI. “As the leading Enterprise Partner for NICE Systems across the EMEA region, Sinclair Voicenet has an unrivalled level of expertise in the successful delivery of contact centre solutions and will enable us to deliver even greater business value to our customers.”