Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications, was pleased to take part in CallNorthWest’s 10th annual awards ceremony which took place at the Emirates Old Trafford Cricket Ground, Manchester on Thursday 22 October.
According to Rohan Newton of Sinclair Voicenet who presented the award for Support Person of the Year to Natalie Johnson of Paymentshield: “We are delighted to continue our support of the CallNorthWest Awards which consistently demonstrate the vibrant and growing contact centre environment in the region. Sinclair Voicenet congratulates all the award winners and looks forward to participating again at next year’s event.”
CallNorthWest was formed in 2003 with backing from the Northwest Regional Development Agency and the University of Central Lancashire to support contact centres across the region. It focuses on education, training, market intelligence and research and had made some major breakthroughs in up-skilling managers and team leaders. It now provides a 12-month calendar of specialist events including regular forums where members can source information and share best practice ideas. Other events include the Annual Conference and the CallNorthWest Annual Awards Ceremony, the highlight of the year.
Sinclair Voicenet also sponsored the Contact Centre of the Year (over 50 seats) award which was won by British Gas Home Installations. Steven Perrins, who presented the award on behalf of Sinclair Voicenet, added: “We are planning to continue our support of CallNorthWest as the organisation plays such an important role in introducing new and exciting technologies that deliver real and significant benefits to contact centres of every size.”
Sinclair Voicenet is sponsoring the forthcoming North West Contact Centre Forum which takes place on 26th November – again at the Old Trafford Cricket Ground, Manchester. The morning presentation will see the company discussing how the latest real-time technologies can enable contact centres to increase productivity, make big savings and provide an even better customer service. The discussion will be illustrated with a real-world case study showing how Ageas Retail Intermediary has implemented solutions to impact interactions as they occur and bring about dramatic improvements in operational efficiency in real time.
CallNorthWest Awards Winners
Agent of the Year – Janette Campion, More Than, RSA
Contact Centre Hero of the Year – Cheryl Ashcroft, Serco
Team Leader of the Year – Louise Maclean, More Than, RSA
Team Leader of the Year (highly commended) – Hayley Ward, Ageas Retail Partnership
Support Person of the Year – Natalie Johnson, Paymentshield
Contact Centre Manager of the Year – Vicky McGurk, Liberata UK Ltd
Best Implementation of Technology – United Utilities
Best Training Programme – Slater Gordon Solutions (Motor)
Best Use of Social Media – Missguided
Best Customer Experience Programme – RSA Motability
Support Team of the Year – Debt Customer Care Team, British Gas
Frontline Team of the Year – Intermediary Sales Team, Paymentshield
Contact Centre of the Year (under 50 seats) – Liverpool Housing Trust
Contact Centre of the Year (over 50 seats) – British Gas Home Installations