Visionpoint Technologies, one of the UK’s leading providers of audio visual (AV) installation and maintenance services, has signed up Cura Technology to provide a comprehensive range of outsourced technical support solutions. Under the terms of this agreement, Cura will provide onsite engineering support for video-conferencing, interactive point of sale devices, digital signage and AV control equipment installed at retail locations across the UK.
According to Eddie Bance, Managing Partner at Visionpoint Technologies: “Cura Technical is one of the UK’s leading independent provider of technical support solutions and has the infrastructure and expertise to provide high levels of support without subcontracting. The company also has the flexibility to deliver a bespoke service to meet the SLA requirements of individual customers.”
Cura Technical will provide second line support for all service calls that cannot be quickly resolved by Visionpoint Technologies’ helpdesk during normal office hours, seven days a week. A flexible onsite response will be delivered using Cura’s national infrastructure of strategically based service engineers, all of which are security vetted and equipped with the latest mobile communications devices.
“We are pleased to be working so closely with Visionpoint Technologies to support their customers in a wide range of high profile retail locations throughout the UK,” commented Jason Williams, Managing Director of Cura Technical. “This contract consolidates our reputation as a trusted service partner with the resources to deliver the highest level of support for a wide range of IT and point of sale equipment.”