Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Read more
Jointline Limited, a leading provider of road markings, airfield markings and high friction coloured surfacing solutions, has expanded its highways maintenance fleet with the addition of three new vehicles from Somerford Equipment. The new vehicles will enhance the company’s ability to provide on-time delivery of highway marking services to clients across the UK. Read more
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018. It fully integrates into the Liquid Voice platform or can be specified as a stand-alone application for use with any of the market’s other leading interaction recording brands, providing greater access and control over personal customer data that is captured, processed or stored. Read more