Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled quality management solution will enable contact centres to improve performance, enhance the customer experience and meet organisational business objectives. Read more
The London Borough of Redbridge is now using the first unattended CCTV enforcement system for moving traffic offences in the UK. The pilot system has been supplied by Videalert, one of the UK’s leading suppliers of civil traffic enforcement solutions, and has been operational at four locations to monitor a range of moving traffic offences since November 2013. They include one restricted access, one yellow box junction and two banned turns. Read more