Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled quality management solution will enable contact centres to improve performance, enhance the customer experience and meet organisational business objectives. Read more
The London Borough of Redbridge is now using the first unattended CCTV enforcement system for moving traffic offences in the UK. The pilot system has been supplied by Videalert, one of the UK’s leading suppliers of civil traffic enforcement solutions, and has been operational at four locations to monitor a range of moving traffic offences since November 2013. They include one restricted access, one yellow box junction and two banned turns. Read more
ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications, today announced it has signed a partnership agreement with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. Sinclair Voicenet is one of the UK’s most experienced resellers and will offer ASC’s neo Recording and Quality Management Suite to SMB customers nationwide. Read more
Corporate Residential Management (CRM), the UK’s leading independent student accommodation company, has awarded Hexagon Software a major contract to deploy the Dream financial management system. This new software solution will integrate with TCAS Online, the market leading student accommodation management system, to streamline workflow processes across the organisation including room booking, tenancy generation and management, property management, financial collection and arrears management. Read more
Extronics, the leading developer and manufacturer of intrinsically safe and explosion proof equipment has launched iSOLATE500, the world’s first radio frequency galvanic isolator for hazardous areas. This unique solution revolutionises the way that wireless networks can be installed in hazardous environments and will deliver significant cost savings to users in a wide range of industries including oil, gas, pharmaceutical, chemical and food processing. Read more
Videalert has announced that its new digital CCTV system for the enforcement of stopped vehicle offences has received Manufacturers Certification as an approved device for WAN deployments by the Vehicle Certification Agency (VCA) on behalf of the DfT. This is the first system to achieve this accreditation, which makes it easy for local authorities to introduce the enforcement of illegal parking outside schools, where vehicles stop or park on zig-zag lines. Read more
Halcyon Software, a global leader in systems management software, has announced the immediate availability of Advanced Reporting Suite V9, a newly updated reporting solution which now supports AIX® and Linux® in addition to IBM i® and Windows® platforms. Designed to meet the needs of larger corporate data centres and managed services providers, this cost effective cross-platform solution now features an online portal that gives customers role-based access to reports, according to their individual authorisation levels, enabling them to review the level of service they are receiving. Read more
Leeds City Council is extending the use of Videalert automated CCTV enforcement systems for bus lanes after a successful two-year pilot scheme that has delivered a reduction in offences of more than 74% and faster journey times for public transport users. The council has just awarded Videalert a contract to roll the system out to an additional ten sites. The deployment of these new sites will be completed by the end of 2013. Read more
Halcyon Software, a global leader in systems management software, has announced the immediate availability of the latest version of Network Server Suite, the leading monitoring and automation software solution for multi-platform environments. The new release will enable organisations to ensure maximum availability of servers and network devices to maintain business operations around the clock. Read more
Videalert has introduced a new digital CCTV system for the enforcement of stopped vehicle offences, specifically designed to reduce the incidence of stopping and parking on the zig-zag lines outside schools. Read more